Information
Returns & refunds
Because each piece is printed to order, returns are handled case by case — and anything that arrives faulty is always put right.
Always covered
Damaged, faulty or wrong items
If your order arrives damaged, misprinted or is not what you ordered, contact the studio within 14 days of delivery with photographs of the item and the packaging. A replacement is sent at no cost, or a full refund is issued if you prefer.
Made to order
Change of mind
Made-to-order artwork and apparel are not automatically returnable, but I would rather you were happy with the piece — get in touch and I will look at options such as an exchange for a different size or finish.
Hygiene
Swimwear and intimate apparel
For hygiene reasons swimwear and similar items cannot be returned once the liner has been removed or the garment has been worn, unless the item is faulty.
Refunds
How refunds are processed
Approved refunds are returned to the original payment method. Depending on your bank or card issuer, funds usually appear within 5–10 business days of approval.
Addresses
Undeliverable or unclaimed orders
If a parcel is returned because of an incorrect address or because it was not collected, the item can be reshipped once the correct address is confirmed; return shipping may apply.
Start here
How to begin a return
Use the contact page with your order number, the item concerned and photographs if relevant, and I will reply with next steps.